FAQ

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How much will my order cost?

The cost of a shirt or an order depends primarily on four things:

  • What kind of garment you are ordering
  • How many garments you're ordering
  • How many locations you want to print on
  • How many colors are printed on each location

How can I get a price quote?

To request a quote, you can visit our Order page, send an email to info@creationsinthread.com, or give us a call at 928.684.7936.

Can I place my order in person?

Of course! You can come in and see us at either of our locations (Wickenburg or Prescott, Arizona). No appointment necessary!

How can I pay for my order?

You can pay for your order at the time your order is placed with cash, check, or credit card. Personal checks are accepted. You will be sent a confirmation e-mail with a payment link.

I work for a University or a School. Can I pay with a PO?

Yes! Please contact us for more details and to set up an account.

Can I talk to a real person about my order before I place it?

Absolutely! You can call us at: 928.684.7936 or come by the shop.

I don't live near a store. Can I still place an order?

No problem! We actually service customers in all 50 states! Just visit our Order page or give us a call at 928.684.7936 and we will get you started.

Can I see what my order looks like before it prints?

Absolutely! We will send you an artwork approval to look at which you can approve or decline. We will not print without your approval.

How do I get my order once it's complete?

You can either have your shirts shipped right to you, or you can pick them up from the shop.

How long does it take to get my order?

Whenever you need them! Tell us your due date and we'll make sure they arrive on time. (note: not all products are available for orders required in less than 5 business days.) Contact us if you have questions about your due date, 928.684.7936!

I don't know anything about graphic or digital art, is that a problem?

Not at all—you have options! We can help you through our in-house graphic art team to make your vision a reality. Whether you're working with vector-based artwork or a doodle on a napkin, we'll make sure you're happy with your order.

What's the difference between screen printing and digital printing?

Screen printing involves creating a stencil, known as a screen, and then using that screen to apply ink on the printing surface (in our case, apparel or promotional products). Each individual color is applied using a different screen, one at a time, combined to achieve the final look. The more colors a design has, the more screens that are needed, and the more setup time required.

The ink in screen printing is applied thicker than digital printing, which results in brighter colors - even on darker shirts. Screenprinting is the best option for designs that require a high level of vibrancy, specialty products, or for quantities greater than 6 pieces. While Underground Printing has no minimums for screenprinting, price is usually a prohibitive factor under 6 pieces. Over 6 pieces, the per piece cost tends to be less than Digital printing (but not always).

Digital printing is a much newer process that involves your artwork being processed by a computer, and then printed directly onto the surface of your product. Digital printing is not a transfer - the ink is directly adhered to the fabric of your shirt. The fact that the design is processed and printed digitally allows for a quantity of one, since there are no screens or physical setup.

Digital printing is best used for items that require large amounts of detail and/or print colors, customers that require water based ink, and for orders of a smaller quantity (5 or less pieces). The fact that the digital printer does not use screens allows for a photographic print, with much more detail than traditional screen printing. As the ink is applied thinner (to achieve such detail), digital printing is best used on lighter colored shirts to allow the design to shine through.

What format should I submit my artwork in?

We can handle any file type, but we prefer vector files. If submitting a raster file (.psd, .jpg, .gif), we prefer high resolution. The higher the DPI (dots per inch) the better. For embroidery files, we do offer digitizing services.